Cognitive Tempo refers to the pattern and rhythm of how someone processes information and makes decisions. Normally, this refers to fast and impulsive vs slow and methodical. Combined with Anticipatory Processing, Cognitive Tempo can be both fast and methodical.

Good alerting is critical to operating a SaaS (or any other software) platform. Good alerts are timely, actionable, understandable, and correct. In this context, correct means minimizing false positives (alerting when there is not an issue) and false negatives (not firing when there is an issue).

Key Alerting Metrics are four metrics to monitor a whole system, subsystem, or microservice based on customer pain which all production engineers can understand.